Shipping policy

Order processing

Processing time
Most orders are processed and shipped within 1–2 business days of being placed. Business days are Monday through Friday, excluding U.S. holidays. Orders placed on a weekend or holiday begin processing the next business day.

Extended processing
Under certain circumstances, orders may take up to 2–3 weeks to ship. This can happen during and immediately after a drop, when an item is restocked or backordered, during high-volume periods and holidays, or when an order requires additional verification. If your order falls into this window, we will notify you by email, and you will receive tracking as soon as it ships.

Shipping time
Once shipped, delivery typically takes 2–5 business days depending on your location. Transit times are estimates provided by the carrier and are not guaranteed.

Total delivery time
Most orders arrive within 3–7 business days from the time the order is placed. Orders subject to extended processing may take longer, up to 2–3 weeks plus transit time.

Shipping rates
Shipping rates are calculated and shown at checkout before payment.

International shipping

International rates are calculated at checkout. Delivery times vary by destination.

International customers are responsible for all duties, taxes, and customs fees assessed by their destination country. These charges are not included in your order total and are not collected by New Rebel. Packages refused at customs are treated as refused shipments under the section below.

Shipping policy details

Address accuracy
Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers. New Rebel is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will issue store credit for the price of the items, less all shipping costs. If you catch an error, contact us as soon as possible and we will correct it if the order has not yet shipped.

Shipping fees are non-refundable
Shipping charges are non-refundable. If you refuse a shipment from newrebel.co, you are responsible for the original shipping charge plus the cost of returning the package to us. These amounts will be deducted from any credit issued.

Lost, stolen, or damaged packages
Once a package leaves our facility, it is in the carrier’s possession. New Rebel is not responsible for packages marked as delivered by the carrier, or for packages lost, stolen, or damaged in transit. If tracking shows your order as delivered and you have not received it, contact the carrier directly to open a claim. We do not issue refunds or replacements for carrier-confirmed deliveries.

Order changes and cancellations
Once an order is placed, we cannot guarantee changes or cancellations. Contact us as soon as possible and we will do what we can before the order enters fulfillment.